Frequently asked questions

How long will I have to wait for an appointment?

We don’t operate a waiting list and clients will normally be offered an appointment within 7 working days. Occasionally, during holiday periods this may be slightly longer.
Subject to availability we offer day, evening and Saturday appointments.

How many sessions will I need?

The duration of counselling or psychotherapy is tailored to your individual needs, and so it is not possible to know how many sessions will be needed.
An important aim of the counselling and psychotherapy process is that you work towards an understanding of your issues and concerns and make the changes you want.

Do I need to know what I want when I come for the first session?

No, in the first session, the therapist will be interested in what issues you bring and together you will discuss and agree a way forward that is right for you.
As counselling and psychotherapy requires commitment and you may not know what to expect, you and the therapist may agree, initially, to a limited number of sessions and then review how you might continue.

Can I see a therapist in person during Covid-19?

We work in accordance with Scottish government guidelines and those of our professional bodies. At the moment, all our sessions are online or by phone. We are not currently offering in person sessions.

Do I have to live in or near Edinburgh to make an appointment?

No, as we are working remotely, we can offer appointments beyond Edinburgh, working with people throughout the UK. Currently, we are working with clients from various locations from the Highlands and Islands to the South of England.

How Do I make an appointment?

Contact us either by phone or by completing the online form. Once we receive your enquiry, one of us will contact you to arrange a first session at a mutually convenient time.

What if I want to end the therapy?

Usually, the ending of therapy is something that is planned. However, sometimes people can feel anxious or unsure about continuing. Rather than not keeping your appointment or cancelling, please come to your session, so you can discuss it and, together you can decide on the best way forward, whether that’s to continue or to end.

Is Therapy Confidential?

The contact details you’ve been asked to provide (yours, and those of an emergency contact and your GP) is held securely.

Whilst your work with us is confidential, this confidentiality has certain limits. Your therapist may have to act, if they there is a substantial risk of you harming yourself, harming others or engaging in criminal activity. Your therapist would endeavour to discuss this with you to obtain your consent, however, if this is not possible, they may contact your GP, your emergency contact or where necessary, an appropriate authority.

Your therapist is required to be in regular supervision. This is a confidential process where therapists examine their work and their own process. It plays an important role in offering increased protection and effectiveness for clients. Your therapist may take work with you, in a way in which you cannot be identified, to their supervision. Please talk to your therapist if you want more information on this or if you have any questions.

What personal information is held and what happens to it?

Your therapist will use your contact details, mobile and/or landline numbers, email address, postal address to contact you about appointments only.

Your therapist will keep basic records (contact details, GP and Emergency Contact details) for 3 years and any brief therapy notes for 3 months after the end of therapy, or when you last make contact. They will then be securely disposed of.

You have the right to ask to see the information that is held about you. Please ask your therapist and you can view it in a session. You can ask your therapist to change any information that is incorrect.

You have the right to ask for any information held about you to be deleted. Your therapist will do that except for information which he or she has a legal obligation to keep, for example, for tax purposes.

If you wish to complain about how your therapist has handled your data, in the first instance please contact your therapist, as he or she is the Data Controller for your information.

If your complaint is not resolved to your satisfaction you can contact the Information Commissioners Office https://ico.org.uk/concerns/handling/ or 0303 123 1113

We are each registered with the ICO.

What if I have a Complaint?

If you have a complaint please discuss this with your therapist directly.
If you are still not satisfied, you should contact the therapist’s professional body.